Job Description
Join Urban Retail Group's dynamic team in central London! We're seeking passionate Customer Service Specialists to deliver exceptional shopping experiences across our flagship stores. Whether you're a student seeking flexible hours or a professional looking to advance your career, we offer competitive pay, comprehensive training, and a vibrant work environment.
Why Choose Us?
- Competitive hourly rates with performance-based incentives
- Flexible scheduling options (part-time/full-time)
- Industry-leading product training and development
- Employee discounts across all brands
- Career advancement opportunities
Responsibilities
- Deliver exceptional customer service through in-person, phone, and digital channels
- Process transactions accurately using POS systems
- Resolve customer inquiries and complaints efficiently
- Assist with visual merchandising and stock management
- Collaborate with team members to achieve sales targets
- Maintain store cleanliness and safety standards
- Participate in product knowledge workshops
Qualifications
- Previous retail or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts (weekends/evenings)
- Basic proficiency with digital POS systems
- Positive attitude and problem-solving mindset
- Right to work in the UK
- Customer-centric approach with attention to detail