Job Description
Are you looking for a flexible schedule that fits your lifestyle? TechNova Solutions is seeking a dedicated Part-Time Technical Support Specialist to join our growing team in San Jose, CA. We value work-life balance and offer the perfect opportunity to work during the evening and weekend shifts while earning a competitive hourly wage.
As a key member of our support team, you will be the friendly voice and problem-solving expert for our clients, ensuring they receive top-tier assistance outside of standard business hours. This role is ideal for students, retirees, or anyone seeking a dynamic second shift opportunity.
Why You’ll Love Working With Us
- Flexible Hours: Enjoy your evenings and weekends off during the week.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Environment: Work in a cutting-edge tech hub with a collaborative culture.
Don't miss this chance to advance your career in a role that respects your time. Apply today to join the TechNova team!
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat during evening and weekend shifts.
- Diagnose and resolve hardware and software issues efficiently to minimize downtime.
- Document all customer interactions and technical resolutions in our ticketing system.
- Educate customers on product features and best practices to improve user experience.
- Collaborate with senior technicians to resolve complex escalations.
- Maintain a high level of professionalism and empathy in every interaction.
Qualifications
- High school diploma or GED required.
- Previous customer service or technical support experience is a plus but not required.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Must be available to work a minimum of 20 hours per week, specifically during evening and weekend shifts.
- Reliable internet connection and a quiet workspace.