Job Description
Join Austin Connect Solutions as a Part-Time Evening/Weekend Support Specialist and become a vital part of our dynamic team! We're urgently hiring dedicated professionals to deliver exceptional customer service during flexible evening and weekend shifts. This role offers competitive compensation, comprehensive training, and the opportunity to work in Austin's vibrant tech hub while maintaining a healthy work-life balance.
What We Offer:
- Competitive hourly pay ($18-$24) with performance bonuses
- Flexible scheduling (evenings & weekends only)
- Comprehensive paid training program
- Opportunities for advancement into full-time roles
- Modern, collaborative workspace in downtown Austin
- Employee discounts on tech products and services
Responsibilities
- Provide exceptional technical support via phone, email, and chat during evening/weekend hours
- Troubleshoot hardware/software issues for residential and business clients
- Document customer interactions and resolutions in CRM systems
- Collaborate with daytime teams to ensure seamless service continuity
- Upsell relevant products and services based on customer needs
- Maintain detailed knowledge of company offerings and support protocols
- Escalate complex issues to senior technicians when necessary
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency with Windows/macOS and basic networking concepts
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to work evenings (5 PM-1 AM) and weekends
- Basic knowledge of cybersecurity best practices
- Valid driver's license for occasional on-site support