Job Description
We are seeking a dedicated Part-Time Evening & Weekend Support Specialist to join our dynamic team in Tampa, FL. If you are a problem-solver who enjoys helping others and requires a flexible schedule, this is the perfect opportunity for you. We pride ourselves on delivering top-tier technical assistance and are looking for individuals who are ready to make a significant impact during our peak hours.
As a Support Specialist, you will be the first point of contact for our valued clients, ensuring their technical issues are resolved quickly and professionally. We offer a competitive pay rate, a supportive work environment, and the chance to grow your career in the tech industry.
Responsibilities
- Provide Expert Technical Assistance: Resolve customer inquiries and technical issues via phone and email during evening and weekend shifts.
- Troubleshoot Hardware & Software: Diagnose problems and implement effective solutions to ensure client satisfaction.
- Maintain Accurate Records: Document all support interactions, resolutions, and customer feedback in our CRM system.
- Uphold Service Standards: Deliver a premium customer experience and adhere to company protocols at all times.
- Collaborate with Team: Communicate effectively with on-site staff to escalate complex issues and share best practices.
- Process Payments & Orders: Assist with transactional queries and order processing when applicable.
Qualifications
- Education: High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Experience: Previous customer service or technical support experience is highly preferred.
- Availability: Must be willing and able to work evening shifts (e.g., 4 PM - 12 AM) and weekends.
- Communication: Strong verbal and written communication skills with a professional tone.
- Technical Skills: Proficiency in using computers, Microsoft Office Suite, and basic troubleshooting tools.
- Reliability: A reliable internet connection and a quiet home office environment are essential.