Job Description
Are you seeking a flexible part-time opportunity that fits your lifestyle? Apex Support Solutions is currently hiring dedicated individuals to join our growing team in Fort Worth, TX. We are looking for enthusiastic team members to work during our high-demand evening and weekend shifts. This is an entry-level position perfect for students, retirees, or anyone looking to balance work with personal commitments.
As a Support Specialist, you will be the face of our company, ensuring our clients receive the assistance they need. We offer a dynamic work environment, competitive pay, and the chance to build a lasting career in customer service without the pressure of a traditional 9-to-5 schedule.
Why Join Us?
- Flexible Scheduling: Choose shifts that work around your life.
- No Experience Necessary: We provide comprehensive training.
- Modern Tools: Work with state-of-the-art technology from home or office.
Responsibilities
- Provide exceptional customer service via phone, email, and chat during evening and weekend hours.
- Resolve customer inquiries, troubleshoot issues, and provide accurate information.
- Accurately process customer orders, returns, and requests within established timeframes.
- Maintain detailed and organized records of all customer interactions.
- Collaborate with the support team to escalate complex issues and share best practices.
- Adhere to all company policies, procedures, and safety guidelines.
Qualifications
- High school diploma or GED required.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal and written communication skills.
- Ability to work a rotating schedule, including evenings and weekends.
- Reliable internet connection and a quiet workspace (if remote).
- A positive attitude and a willingness to learn.