Job Description
Join our dynamic team as a Flexible Evening Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support during evening hours (4 PM - 12 PM MT). Enjoy a work-life balance with our customizable schedule options while making a real impact. Perfect for students, parents, or anyone seeking flexibility without compromising growth. Our Denver-based office offers a collaborative environment with competitive benefits and advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve processes
- Maintain product knowledge through continuous training
- Meet/exceed quality and performance metrics
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Availability for evening shifts (4 PM - 12 PM MT)
- Proficient with CRM software (Salesforce a plus)
- Ability to multitask in fast-paced environments