Job Description
Are you looking for a rewarding career path with the flexibility to balance your personal life? Apex Digital Solutions is currently seeking a motivated and skilled Part-Time IT Support Specialist to join our dynamic team in Raleigh, NC. We are specifically looking for individuals who are available to work evening shifts and weekends to ensure our clients receive 24/7 technical excellence.
As a key member of our support team, you will play a crucial role in maintaining our high service standards. We offer a competitive hourly rate, comprehensive health benefits, and a culture that values work-life balance. If you are tech-savvy, reliable, and eager to grow your career in a stable environment, we encourage you to apply today.
As a key member of our support team, you will play a crucial role in maintaining our high service standards. We offer a competitive hourly rate, comprehensive health benefits, and a culture that values work-life balance. If you are tech-savvy, reliable, and eager to grow your career in a stable environment, we encourage you to apply today.
Responsibilities
- Provide first-tier technical support for hardware, software, and network issues via phone, chat, and remote access.
- Troubleshoot and resolve end-user connectivity problems and device configuration errors.
- Maintain accurate and detailed records of all support tickets and interactions in the CRM system.
- Assist in the deployment, setup, and maintenance of new hardware and software for office staff.
- Collaborate with the senior IT team to escalate complex technical issues and implement solutions.
- Ensure strict adherence to company security policies and data privacy regulations during all support interactions.
- Conduct basic training sessions for new employees on standard software tools and procedures.
Qualifications
- High School Diploma or GED required; Associate degree in Computer Science or Information Technology preferred.
- 1-2 years of experience in IT support, help desk, or a related technical field.
- Strong knowledge of Microsoft Windows and Office Suite.
- Must be available to work evenings (4:00 PM – 12:00 AM) and weekends (Saturday & Sunday).
- Excellent problem-solving skills with the ability to explain technical concepts to non-technical users.
- Strong communication skills and a customer-first attitude.
- Valid driver’s license and reliable transportation are required.