Job Description
Are you looking for a flexible work-life balance?
Apex Digital Solutions is seeking a dedicated Part-Time Evening & Weekend Support Specialist to join our growing team in Charlotte, NC. If you thrive in a fast-paced environment and love helping people solve problems, we want to hear from you!
Our evening and weekend shifts offer the perfect opportunity for students, parents, or those seeking a secondary income stream without sacrificing their daytime commitments.
Why Apply?
- Flexible Evening/Weekend schedule.
- Competitive hourly rate ($18 - $25).
- Remote work options available for eligible candidates.
Don't miss this chance to advance your career in a supportive environment. Apply today!
Responsibilities
- Provide exceptional technical and product support to customers via chat, email, and phone.
- Troubleshoot and resolve complex customer inquiries within SLA guidelines.
- Maintain accurate records of all customer interactions and issues in our CRM system.
- Collaborate with the daytime team to ensure seamless service continuity.
- Identify opportunities to improve customer satisfaction and retention rates.
Qualifications
- High school diploma or GED required; associate’s or bachelor’s degree preferred.
- 1+ years of experience in customer service or technical support is a plus.
- Must be available to work evenings (5 PM - 10 PM) and weekends.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office Suite and basic troubleshooting tools.