Job Description
Join our dynamic team at Apex Solutions Group and transform your evenings into rewarding income! We're seeking passionate Evening Customer Support Specialists to deliver exceptional service while enjoying flexible scheduling. Perfect for students, parents, or professionals seeking work-life balance. No weekends or holidays required—just 20-25 hours per week with competitive pay and growth opportunities.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve product inquiries, technical issues, and order discrepancies with empathy and efficiency
- Document all interactions in CRM systems while maintaining accurate records
- Collaborate with day-team specialists to ensure seamless customer experiences
- Meet key performance metrics including resolution time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Exceptional verbal and written communication skills
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Ability to multitask in a fast-paced digital environment
- Strong problem-solving skills with customer-first mindset
- Reliable high-speed internet and quiet home workspace
- Availability for 3-5 evening shifts weekly (minimum 20 hours)