Job Description
Are you seeking a flexible career opportunity that fits your lifestyle? Horizon Support Services is currently looking for dedicated professionals to join our growing team in Austin, Texas as Evening and Weekend Customer Support Specialists. We are committed to excellence and are looking for individuals who can provide top-tier support during our peak operational hours.
In this role, you will be the primary point of contact for our valued clients, assisting with inquiries and resolving issues via phone and email. We pride ourselves on a collaborative environment where your contributions matter, offering a competitive hourly wage and a comprehensive benefits package for part-time employees.
Why Apply?
- Flexible scheduling for optimal work-life balance.
- Competitive pay ranging from $19.00 to $23.00 per hour.
- Opportunities for professional growth and skill development.
- A supportive and inclusive company culture.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone and email during evening (4 PM - 12 AM) and weekend shifts.
- Resolve customer issues efficiently while maintaining a calm, professional, and empathetic demeanor.
- Document all interactions and resolutions accurately in the CRM system.
- Escalate complex issues to the senior support team when necessary.
- Stay updated on product knowledge and company policies to ensure accurate information delivery.
- Collaborate with cross-functional teams to improve overall service delivery.
- Maintain a quiet and organized workspace to ensure quality support operations.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus, but we provide training for motivated candidates.
- Must be available to work evenings and weekends (Saturday & Sunday).
- Strong verbal communication skills and a patient, empathetic attitude.
- Proficiency with computers and basic software applications.
- Ability to work independently with minimal supervision.