Job Description
Are you looking for a flexible schedule that works around your life? Apex Support Systems is seeking dedicated professionals to join our team in a critical Evening and Weekend Shift role in Philadelphia, PA. We pride ourselves on providing top-tier customer service and are looking for individuals who thrive in a dynamic environment.
As a key member of our support team, you will be the face of our brand for evening clients. We offer a comprehensive benefits package, including paid training, health insurance options for eligible employees, and a clear path for career advancement. Join us in making a difference while enjoying the work-life balance you deserve.
Why Choose Us?
- Flexible Scheduling: Focus on your evening and weekend commitments without sacrificing your career.
- Competitive Pay: Earn between $18.00 - $24.00 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility with a supportive team culture.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during evening and weekend shifts.
- Resolve complex customer issues efficiently while maintaining a high level of professionalism and empathy.
- Document all interactions and account updates accurately in our CRM system.
- Collaborate with cross-functional teams to escalate and resolve escalated tickets.
- Maintain a deep knowledge of our products and services to provide accurate information.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of customer service experience, preferably in a call center or tech support environment.
- Strong verbal and written communication skills.
- Reliable availability to work evenings and weekends on a rotating schedule.
- Proficient with computers and standard office software (Microsoft Office Suite).
- Ability to remain calm and solution-oriented under pressure.