Job Description
Join Sacramento Connect Hub as a Part-Time Customer Service Specialist and enjoy the flexibility of a modern work environment! We're hiring immediately for motivated individuals who thrive in dynamic settings. Perfect for students, parents, or professionals seeking work-life balance, this role offers competitive pay and growth opportunities. No nights or weekends required – schedule around your life while delivering exceptional service to our diverse client base.
Why You'll Love Working With Us:
- Competitive hourly pay with performance bonuses
- Flexible scheduling (15-30 hours/week)
- Comprehensive paid training
- Modern downtown Sacramento location
- Health benefits available for qualifying positions
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, account, and service issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to improve service processes
- Meet/exceed customer satisfaction metrics (CSAT >90%)
- Participate in ongoing training and development sessions
- Support cross-functional projects during peak demand periods
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong typing skills (40+ WPM) and tech proficiency
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Available for flexible daytime shifts (M-F 8am-5pm)
- Valid CA driver's license (for occasional off-site duties)
- Background check required