Job Description
Join our dynamic team at Apex Solutions Group and kickstart your career in customer support! We're urgently seeking motivated entry-level professionals for remote evening and weekend shifts in Washington DC. This flexible opportunity offers competitive pay, comprehensive training, and a path to growth within our expanding organization. Perfect for students, career-changers, or those seeking supplemental income.
Why Work With Us?
• Remote work with flexible scheduling
• Paid training and professional development
• Collaborative team environment
• Opportunity for advancement
Responsibilities
- Respond to customer inquiries via phone, email, and chat support channels
- Resolve technical issues and troubleshoot product/service problems
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently with minimal supervision
- Basic computer proficiency and typing skills (35+ WPM)
- Reliable internet connection and quiet workspace
- Availability for evening shifts (5 PM - 11 PM) and weekends
- Customer service experience preferred but not required