Job Description
Join Omaha Connect Solutions and enjoy the perfect work-life balance with our flexible evening and weekend shifts! We're seeking dedicated individuals to provide exceptional customer support remotely while working during non-traditional hours. This role offers the ideal opportunity for students, parents, or anyone seeking supplemental income without weekday commitments. As a key member of our support team, you'll help resolve customer inquiries, troubleshoot technical issues, and ensure satisfaction through our digital channels—all from the comfort of your home.
Responsibilities
- Respond to customer inquiries via chat, email, and phone during evening/weekend shifts
- Troubleshoot technical issues and provide step-by-step solutions
- Document cases accurately in CRM systems and maintain detailed logs
- Collaborate with daytime teams for seamless issue escalation
- Meet performance metrics including response time and resolution rate
- Identify trends in customer feedback to improve service quality
- Adhere to company protocols and security guidelines for remote work
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or technical support experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Flexible schedule availability (evenings, weekends, holidays)
- Basic troubleshooting knowledge of common tech issues