Job Description
Are you a night owl looking for a rewarding career opportunity? Apex Digital Solutions is hiring a Part-Time Customer Success Specialist for our Portland, Oregon location. We are looking for motivated professionals who thrive in a flexible environment and are available to work evening and weekend shifts.
As a key member of our support team, you will play a crucial role in maintaining our reputation for excellence. This position offers the perfect balance of professional growth and work-life flexibility, allowing you to pursue your personal goals while contributing to a dynamic team.
Why Apply?
- Competitive hourly pay ranging from $25.00 to $35.00.
- Flexible scheduling options for evening and weekend availability.
- Comprehensive training and professional development programs.
- A collaborative and inclusive company culture.
Responsibilities
- Deliver top-tier customer service via phone, email, and live chat during designated evening and weekend shifts.
- Resolve customer inquiries and technical issues efficiently while maintaining a positive tone.
- Manage and update client accounts and support tickets in our CRM system.
- Document customer feedback and report recurring issues to the product team.
- Collaborate with the daytime operations team to ensure seamless service continuity.
Qualifications
- Minimum of 1-2 years of experience in customer service or technical support.
- Must be available to work a set schedule of evenings and weekends.
- Strong verbal and written communication skills with a focus on empathy and problem-solving.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) is a plus.
- High school diploma or equivalent required; Associate's degree preferred.