Job Description
Join Pittsburgh Community Services as a Part-Time Evening/Weekend Customer Specialist! We're seeking energetic professionals to deliver exceptional service during flexible shifts while supporting our community-focused initiatives. This role offers competitive pay, no weekend-only requirements, and opportunities for growth. Enjoy work-life balance with our accommodating schedules while making a meaningful impact. Why join us? • Flexible evening/weekend availability options • Paid training and development programs • Employee wellness programs • Supportive team environment • Opportunities for advancement
Responsibilities
- Provide exceptional customer support via phone, email, and in-person during evening/weekend shifts
- Handle inquiries and resolve issues efficiently while maintaining service quality standards
- Process transactions and maintain accurate documentation in our CRM system
- Collaborate with day-shift team to ensure seamless service continuity
- Contribute to weekend community outreach programs as assigned
- Adhere to all company protocols and security guidelines
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or retail experience
- Availability for evenings (4 PM - 10 PM) and weekends (Saturdays/Sundays)
- Strong communication skills and problem-solving abilities
- Basic proficiency with Microsoft Office and CRM systems
- Ability to work independently with minimal supervision
- Valid Pennsylvania driver's license (for occasional outreach duties)