Job Description
Are you looking for a rewarding career with flexible evening hours?
Horizon Support Solutions is currently seeking a dedicated Evening Customer Service Specialist to join our growing team in Virginia Beach. We pride ourselves on delivering exceptional support to our clients, and we need someone reliable to represent us during our evening and weekend shifts.
As a key member of our team, you will handle high-volume inquiries with professionalism and empathy. This is an excellent opportunity for individuals seeking part-time employment with a stable, modern company.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive training and career advancement opportunities.
- Health benefits for full-time equivalents (pro-rated for part-time).
- Discounted products/services.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a high degree of professionalism and accuracy.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates and retention.
- Process orders, returns, and exchanges accurately using our CRM software.
- Collaborate with the morning support team to ensure seamless workflow transitions and issue resolution.
- Maintain a clean and organized workspace, adhering to all safety and operational protocols.
- Document all interactions and transactions in the company database accurately.
- Stay updated on company products and policies to provide informed assistance.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Minimum of 1 year of experience in customer service or retail is preferred.
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite and computer navigation.
- Must be available to work evenings (4:00 PM - 10:00 PM) and weekends.
- Ability to multitask and remain calm under pressure in a fast-paced environment.