Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support during evening and weekend shifts in Fresno, CA. This role offers flexible hours, competitive compensation, and growth opportunities within a thriving customer-focused environment. If you're passionate about problem-solving and thrive in fast-paced settings, apply today to become part of our innovative team!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining service excellence standards
- Process orders, returns, and exchanges accurately within CRM system
- Collaborate with cross-functional teams to address complex customer needs
- Document interactions and maintain detailed case records
- Contribute to continuous improvement initiatives
- Adhere to all company policies and compliance regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced settings
- Flexible availability for evenings (4 PM - 12 AM) and weekends
- Problem-solving mindset with attention to detail
- Basic computer and data entry skills