Job Description
Join our dynamic team at Urban Hospitality Group as a Part-Time Customer Service Specialist! We're seeking friendly, energetic professionals to deliver exceptional guest experiences during evening and weekend shifts at our premium downtown Chicago location. This role offers flexible scheduling perfect for students, parents, or anyone seeking work-life balance. Enjoy competitive pay, a vibrant team atmosphere, and opportunities for advancement. If you thrive in fast-paced environments and excel at creating memorable interactions, apply today!
Responsibilities
- Provide exceptional customer service to guests via phone, email, and in-person interactions
- Manage reservation systems and ensure accurate booking details
- Handle guest inquiries and resolve concerns promptly and professionally
- Process payments and maintain accurate transaction records
- Collaborate with cross-functional teams to ensure seamless operations
- Uphold brand standards through consistent service delivery
- Assist with event coordination during peak weekend hours
Qualifications
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Availability for evening shifts (4 PM - 12 AM) and weekends
- Ability to work efficiently in fast-paced environments
- Basic proficiency with reservation software and POS systems
- High school diploma or equivalent required
- Positive attitude with a passion for hospitality