Job Description
Join Omaha Community Services and make a meaningful impact during flexible evening and weekend shifts! We're seeking passionate individuals to support our community through exceptional customer service. This role offers the perfect work-life balance with competitive pay and a supportive team environment. Enjoy evenings free while serving Omaha's residents with compassion and professionalism.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person during evening/weekend hours
- Resolve inquiries regarding community programs and services efficiently
- Maintain accurate records of interactions and service requests
- Collaborate with daytime teams to ensure seamless service continuity
- Assist with event coordination for weekend community initiatives
- Process applications and registrations for public programs
- Uphold strict confidentiality and data security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or community support experience
- Availability for evenings (4 PM - 10 PM) and weekends (Saturday/Sunday)
- Strong communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently with minimal supervision
- Valid Nebraska driver's license (if local travel required)
- Background check and drug screening required