Job Description
Are you seeking a flexible career that works around your schedule? Apex Operations Group is currently hiring dedicated individuals for evening and weekend shifts. We pride ourselves on fostering a supportive environment where every team member can thrive. This is an excellent opportunity for entry-level candidates looking to kickstart their career in customer service or administrative support.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- No Experience Required: Comprehensive training provided.
- Career Growth: Pathways to advancement within the organization.
Don't miss this chance to become part of a team that values your contribution. Apply today to secure your spot in our Columbus location!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a professional and empathetic approach.
- Resolve customer issues and complaints efficiently while adhering to company protocols.
- Accurately process orders, schedule appointments, and update customer records in our CRM system.
- Collaborate with team leads to identify process improvements and enhance service quality.
- Maintain a clean and organized workspace to ensure a productive work environment.
- Stay up-to-date on product knowledge and policy changes to provide accurate information.
Qualifications
- High school diploma or equivalent (GED) required.
- Must be available to work evenings (4:00 PM - 12:00 AM) and weekends (Saturday & Sunday) as scheduled.
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work independently and manage time effectively.
- Must pass a background check and drug screening.