Job Description
We are currently seeking dedicated individuals to join our high-performing customer support team in Austin, TX. This is an excellent opportunity for students, recent graduates, or anyone looking for a flexible schedule. We specialize in evening and night shift operations, offering a supportive environment where you can grow your skills while enjoying the benefits of a non-traditional workday.
At Apex Support Solutions, we value reliability, clear communication, and a problem-solving mindset. Join us and become part of a team that puts our customers first, even when the sun goes down.
Responsibilities
- Provide exceptional technical and general support to customers via live chat, email, and phone during evening hours.
- Diagnose and troubleshoot customer issues efficiently, ensuring first-contact resolution whenever possible.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the senior technical team to escalate complex issues and ensure proper follow-up.
- Adhere to all company policies, quality assurance standards, and compliance regulations.
- Maintain a professional and empathetic demeanor, even during high-volume periods.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Must be authorized to work in the United States.
- Reliable high-speed internet connection and a quiet workspace are essential.
- Strong written and verbal communication skills with a friendly tone.
- Ability to work flexible evening shifts, including nights and weekends.
- Basic computer literacy and familiarity with web browsers and software applications.