Job Description
Join Nexus Solutions as an Evening Part-Time Customer Support Specialist and enjoy the perfect work-life balance! We're seeking empathetic professionals to provide exceptional remote customer service during flexible evening hours (5 PM - 9 PM MST). This role offers competitive pay, comprehensive training, and the opportunity to grow with a dynamic tech company while supporting our diverse clientele. Perfect for students, parents, or anyone seeking a rewarding evening schedule in the Phoenix metro area.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat during evening hours
- Resolve technical inquiries and troubleshoot product issues
- Document interactions in CRM systems with precision
- Collaborate with day-team to ensure seamless service continuity
- Meet/exceed performance metrics for response times and resolution rates
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong problem-solving and conflict resolution skills
- Proficiency with CRM software and MS Office Suite
- Reliable high-speed internet and quiet home workspace
- Flexible availability Monday-Sunday evenings
- Excellent communication skills in English