Job Description
Join FlexConnect Solutions as a Evening Customer Support Specialist and enjoy the perfect work-life balance with our fully remote, part-time opportunity. We're urgently seeking empathetic professionals to deliver exceptional service during evening hours while maintaining a flexible schedule that adapts to your lifestyle. As a key member of our support team, you'll resolve inquiries efficiently and contribute to our award-winning customer experience—all from the comfort of your home.
This role offers competitive compensation, comprehensive training, and advancement potential within our growing organization. Ideal candidates thrive in dynamic environments and value autonomy without compromising quality.
Responsibilities
- Resolve customer inquiries via email, chat, and phone during evening shifts (5 PM - 1 PM CST)
- Maintain detailed case documentation in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to resolve complex technical issues
- Identify process improvement opportunities and implement solutions
- Adhere to SLA targets while maintaining high customer satisfaction scores
- Participate in bi-weekly team meetings for performance reviews
Qualifications
- Minimum 1 year customer service experience in remote or hybrid settings
- Proficient in Zendesk, Salesforce, or similar support platforms
- Exceptional written and verbal communication skills
- Ability to multitask effectively during peak evening hours
- Reliable high-speed internet connection and quiet workspace
- Available 20-25 hours weekly with flexibility to adjust schedule
- High school diploma or equivalent; college degree preferred