Job Description
Welcome to Horizon Support Services, where we prioritize flexibility, growth, and our team's well-being. We are currently seeking motivated individuals to join our dynamic team in a Part-Time Evening role. Whether you are a current student balancing your studies or a professional looking for a second shift opportunity, we offer a supportive environment that values your time and contributions.
Our mission is to deliver exceptional service to our clients while maintaining a healthy work-life balance for our employees. You will work directly with a team that values communication, integrity, and excellence. Join us and experience the benefits of working with a company that truly cares about its people.
Responsibilities
- Manage and respond to incoming customer inquiries via email, chat, and phone with a professional and friendly demeanor.
- Assist in data entry and maintain accurate records of customer interactions and transactions.
- Resolve customer issues and complaints efficiently while adhering to company policies and procedures.
- Collaborate with the team to meet daily and weekly performance goals and targets.
- Perform light administrative tasks, including filing, scheduling, and preparing reports.
- Ensure a high level of customer satisfaction by providing accurate information and solutions.
Qualifications
- High school diploma or GED is required; college students are encouraged to apply.
- Excellent verbal and written communication skills.
- Ability to work a flexible schedule, including evenings and weekends.
- Basic computer proficiency and familiarity with Microsoft Office Suite.
- Strong problem-solving skills and the ability to multitask in a fast-paced environment.
- Reliable internet connection is essential for remote or hybrid roles.