Job Description
Join a dynamic team where your schedule matters. TechBridge Solutions is seeking a highly motivated Part-Time Evening Remote Customer Support Specialist to join our growing Philadelphia-based team. If you are looking for a flexible schedule, competitive pay, and the ability to work from home, this is the perfect opportunity for you.
We are a forward-thinking technology firm dedicated to providing exceptional service to our clients. In this role, you will serve as the first point of contact for our evening clients, ensuring their needs are met with professionalism and efficiency.
Responsibilities
- Manage and respond to incoming customer inquiries via email, chat, and phone during evening shifts (5:00 PM - 10:00 PM EST).
- Resolve technical issues and troubleshoot product-related problems with empathy and accuracy.
- Document all customer interactions and resolutions accurately in our CRM system.
- Identify and escalate complex issues to senior support staff to ensure timely resolution.
- Stay up-to-date with product updates and service changes to provide accurate information.
- Maintain a high level of professionalism and patience when dealing with challenging situations.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Previous customer service or technical support experience is a plus.
- Reliable high-speed internet connection and a dedicated home workspace.
- Ability to work flexible evening hours, including weekends, as required.
- Strong problem-solving skills and excellent verbal and written communication abilities.
- Proficiency with standard computer applications and CRM software.