Job Description
Join our dynamic team at Premier Hospitality Group as a Part-Time Evening Receptionist and become the welcoming face of our Lubbock location! This role offers the perfect blend of flexibility and professional growth, ideal for students, career changers, or those seeking evening work. Enjoy a supportive environment with competitive pay and opportunities for advancement within our growing hospitality brand.
We're seeking a polished individual with exceptional people skills to manage our front desk operations during evening hours. You'll be responsible for creating memorable guest experiences while handling administrative tasks with precision. If you thrive in fast-paced settings and take pride in delivering outstanding service, we encourage you to apply today!
Responsibilities
- Warmly greet and assist all guests upon arrival with professional demeanor
- Efficiently manage check-in/check-out procedures and reservation systems
- Handle incoming communications including phone calls and digital inquiries
- Resolve guest concerns promptly and escalate complex issues appropriately
- Maintain accurate records of guest interactions and daily transactions
- Ensure reception area remains clean, organized, and fully stocked
- Collaborate with night security and housekeeping teams for seamless operations
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service or hospitality experience
- Proficiency with reservation software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Flexible availability including evenings, weekends, and holidays
- Basic knowledge of local attractions and services