Job Description
Join our award-winning team as a Part-Time Evening Receptionist at Memphis Hospitality Group! We're seeking a polished professional to deliver exceptional guest experiences during our busiest evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to make a memorable first impression. Enjoy flexible evening schedules while contributing to our renowned hospitality legacy in the heart of Memphis.
As the first point of contact, you'll embody our brand's excellence while managing front desk operations, coordinating communications, and ensuring seamless guest satisfaction. This position offers growth opportunities within our expanding hospitality portfolio and includes competitive compensation.
Responsibilities
- Manage front desk operations during evening hours (4 PM - 12 AM) including check-ins, check-outs, and guest inquiries
- Handle multi-line phone system with professionalism, directing calls and taking accurate messages
- Process payments and manage cash drawer operations with precision
- Coordinate with housekeeping and security teams to maintain facility standards
- Utilize property management software (Opera/PMS) for reservation management
- Respond to emergency situations calmly and following established protocols
- Prepare nightly reports and maintain accurate guest records
Qualifications
- Minimum 1 year experience in front desk or customer service role
- Exceptional communication and interpersonal skills
- Proficiency with Microsoft Office Suite and property management systems
- Ability to multitask effectively in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible schedule availability including weekends and holidays
- Basic knowledge of Memphis area attractions and services
- Valid driver's license and reliable transportation