Job Description
Join our vibrant downtown Portland team as a Part-Time Evening Receptionist at Metro Hospitality Group. We're seeking a polished professional to create memorable first impressions for our high-end guests during evening hours. This role offers flexible scheduling and growth opportunities within our award-winning hospitality brand. Enjoy competitive compensation in one of America's most livable cities while working in a dynamic, fast-paced environment.
Our ideal candidate thrives in customer-facing roles and values precision in administrative tasks. You'll be the cornerstone of our guest experience during evening operations, ensuring seamless transitions between day and night shifts. This position is perfect for students, career-changers, or hospitality professionals seeking work-life balance.
Responsibilities
- Manage check-in/check-out processes for hotel guests with precision and efficiency
- Answer multi-line phone system and direct inquiries appropriately
- Process reservations using industry-leading property management software
- Handle cash transactions and maintain accurate financial records
- Coordinate with housekeeping and security teams for guest requests
- Resolve guest inquiries and complaints with professionalism
- Maintain organized reception area and ensure cleanliness standards
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or reception experience
- Exceptional communication and interpersonal skills
- Proficiency in reservation systems (e.g., Opera, RoomRanger)
- Ability to work evenings, weekends, and holidays consistently
- Strong problem-solving and conflict resolution abilities
- Attention to detail with multitasking capabilities
- Positive attitude and professional appearance