Job Description
We are urgently hiring dedicated individuals for our evening support team in Fort Worth, TX. If you are looking for a flexible part-time role that offers competitive pay and a modern work environment, we want to hear from you.
As a key member of our evening operations, you will be responsible for ensuring our clients receive exceptional service during critical hours. Join a team that values professionalism, growth, and work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone and email during evening shifts.
- Resolve technical issues and troubleshoot common problems efficiently.
- Document all customer interactions and resolutions in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to company policies, quality assurance standards, and safety protocols.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work flexible evening hours (5:00 PM – 11:00 PM).
- Proactive problem-solving attitude and high attention to detail.