Job Description
We are looking for a dedicated Part-Time Evening Support Specialist to join our growing team in New York. If you are looking for a flexible schedule, weekly pay, and a supportive environment, we want to hear from you!
As an Evening Support Specialist, you will be the first point of contact for our clients during the late afternoon and evening hours. You will resolve inquiries, provide technical assistance, and ensure our clients have a seamless experience.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat.
- Troubleshoot and resolve technical issues with our software products.
- Document customer interactions and update records in our CRM system.
- Collaborate with the morning support team to ensure continuity of service.
- Maintain a high level of professionalism and customer satisfaction.
Qualifications
- High school diploma or GED required.
- Previous customer service experience preferred but not required.
- Must be available to work evenings (e.g., 4:00 PM – 10:00 PM).
- Reliable high-speed internet connection and a quiet workspace.
- Basic proficiency in Microsoft Office Suite.