Job Description
Join our dynamic team as a Flexible Evening Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support during evening hours while maintaining work-life balance. This role offers adaptable scheduling (20-25 hours/week) with competitive compensation and growth opportunities in Albuquerque's thriving community services sector. Perfect for students, caregivers, or those seeking supplemental income with premium benefits including paid training and remote work options.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts (4 PM - 10 PM)
- Resolve billing, account, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining compliance standards
- Collaborate with day teams to ensure seamless customer experience handoffs
- Participate in bi-weekly virtual training sessions for skill development
- Meet/exceed quality metrics (85% CSAT, 90% first-contact resolution)
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional communication skills with clear, professional phone presence
- Strong problem-solving abilities with conflict resolution expertise
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently during evening hours with minimal supervision
- Reliable internet connection for hybrid work option