Job Description
Are you a motivated student or professional looking for a flexible evening schedule? Central Valley Innovations is seeking a dedicated Part-Time Evening Customer Support Associate to join our dynamic team in Fresno, CA.
We offer a competitive hourly rate, a collaborative work environment, and the perfect work-life balance for those pursuing education or other daytime commitments. If you thrive in a fast-paced tech environment and love helping people, we want to hear from you.
Why Join Us?
- Flexible evening shifts (4:00 PM - 12:00 AM).
- Competitive pay starting at $18/hr.
- Professional development opportunities.
- Supportive team culture.
Responsibilities
- Provide exceptional customer service via phone, email, and live chat during evening hours.
- Resolve technical inquiries and troubleshoot software issues for our diverse client base.
- Document customer interactions and maintain accurate records in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Assist in onboarding new team members and sharing best practices.
- Stay updated on product features to provide accurate information to customers.
Qualifications
- High school diploma or GED required; college students welcome to apply.
- Strong communication skills with a focus on empathy and clarity.
- Basic proficiency with computers and internet navigation.
- Reliable transportation and punctuality are essential.
- Ability to work flexible evening shifts, including weekends.
- Previous customer service experience is a plus but not mandatory.