Job Description
Join our dynamic team as a Part-Time Evening Customer Specialist at Prime Solutions Group! We're urgently seeking motivated individuals with exceptional communication skills to provide outstanding customer support during evening hours (4 PM - 10 PM). This flexible schedule role offers perfect work-life balance while making a tangible impact on our clients' experience. Enjoy a supportive environment with growth opportunities and competitive compensation.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Process orders, returns, and resolve customer inquiries efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with day team to ensure seamless service continuity
- Identify opportunities to improve customer experience workflows
- Adhere to company policies and service standards consistently
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong problem-solving and active listening abilities
- Proficient with Microsoft Office and CRM software
- Flexible availability Monday-Sunday evenings
- Positive attitude and resilience in fast-paced environments
- Ability to work independently with minimal supervision