Job Description
Join MetroConnect Solutions as a Part-Time Evening Customer Service Specialist! We're urgently seeking flexible professionals to support our growing client base in the Minneapolis area. Enjoy evening shifts (4 PM - 10 PM) with adaptable scheduling while delivering exceptional service. Perfect for students, parents, or anyone seeking work-life balance. Our competitive compensation package includes paid training and growth opportunities. Apply today and become part of our innovative team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues while meeting performance metrics
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with day-team specialists for seamless issue escalation
- Proactively identify opportunities to improve customer experience
- Adhere to all company protocols and compliance standards
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in fast-paced environment
- Exceptional verbal/written communication skills and active listening ability
- Proficiency with CRM software and Microsoft Office Suite
- Availability to work evenings (4 PM - 10 PM) and weekends as needed
- Strong problem-solving skills with attention to detail
- Ability to multitask effectively while maintaining composure