Job Description
Join Urban Hospitality Group's dynamic team as a Part-Time Evening Customer Service Specialist! We're seeking energetic, detail-oriented professionals to deliver exceptional guest experiences during our peak evening hours. This flexible role offers competitive compensation, growth opportunities, and a supportive work environment perfect for students, parents, or anyone seeking work-life balance.
Our Milwaukee location offers state-of-the-art facilities and a culture that values teamwork and recognition. Enjoy free parking, meal discounts, and opportunities for cross-training. Whether you're starting your career or supplementing your income, this position provides a pathway to advancement within our expanding hospitality network.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Manage reservation systems and process bookings with accuracy
- Resolve guest inquiries and complaints promptly and professionally
- Collaborate with team members to ensure seamless evening operations
- Perform light administrative duties including data entry and report generation
- Maintain cleanliness and organization of guest areas and workspaces
- Adhere to all safety protocols and company standards
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or hospitality experience
- Exceptional communication and interpersonal skills
- Proficiency with basic office software and reservation systems
- Ability to work independently and as part of a team
- Flexible availability including weekends and holidays
- Strong problem-solving abilities and attention to detail
- Valid Wisconsin driver's license (if required for occasional errands)