Job Description
Join FlexHire Staffing Solutions and transform your evenings into extra income! We're seeking motivated Part-Time Evening Customer Service Specialists to deliver exceptional support to our growing client base. This flexible role offers weekday evening shifts (5 PM - 10 PM) with no weekends required, perfect for students, parents, or anyone seeking supplemental income.
Enjoy competitive hourly pay, paid training, and a supportive team environment. Our Columbus-based team values work-life balance and offers immediate start dates for qualified candidates. Apply today and start earning tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, troubleshoot issues, and resolve customer concerns efficiently
- Update customer records and maintain accurate documentation in CRM systems
- Collaborate with day-shift teams to ensure seamless service continuity
- Meet key performance metrics including call resolution rates and customer satisfaction scores
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent required; college coursework preferred
- Minimum 6 months customer service or call center experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Reliable transportation to our downtown Columbus location
- Availability for weekday evening shifts (5 PM - 10 PM)