Job Description
Join ConnectCare Solutions as a Part-Time Evening Customer Service Specialist and transform your evenings into rewarding income! We're seeking passionate individuals to deliver exceptional support to our clients in Portland, OR with flexible scheduling and weekly paychecks. Why You'll Love This Role:
- Flexible evening shifts (4-6 hours/day, 20-30 hrs/week)
- Weekly direct deposit pay
- Comprehensive paid training
- Career advancement opportunities
- Remote-friendly hybrid schedule
Perfect for students, parents, or professionals seeking work-life balance. Help customers navigate healthcare services while building your skills in a dynamic, supportive environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening hours
- Process eligibility verifications and service enrollment
- Document interactions accurately in CRM systems
- Collaborate with day teams for seamless service continuity
- Meet performance metrics for resolution time and satisfaction
- Participate in bi-weekly virtual team meetings
- Adhere to HIPAA compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Availability 3-5 evenings weekly (4 PM-10 PM)
- Strong problem-solving and conflict resolution skills
- Proficient with digital communication tools
- Ability to multitask in fast-paced environments
- Basic healthcare industry knowledge (a plus)