Job Description
Join Urban Nexus Solutions as a Part-Time Evening Customer Service Specialist and become the voice of our innovative tech brand! We're seeking dynamic individuals to deliver exceptional support during our peak evening hours (4 PM - 12 PM). This role offers flexible scheduling, competitive pay, and opportunities for growth within our rapidly expanding company. Perfect for students, career changers, or those seeking supplemental income in the vibrant Los Angeles market. Enjoy a supportive team environment, comprehensive training, and the satisfaction of helping customers navigate our cutting-edge digital solutions.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours
- Resolve technical issues with empathy and efficiency using our CRM system
- Process orders, returns, and service requests with precision
- Collaborate with day-team specialists for seamless customer handoffs
- Document interactions and provide feedback for service improvement
- Meet/exceed customer satisfaction and resolution time metrics
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in tech or retail
- Exceptional written and verbal communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced evening environment
- Strong problem-solving and conflict resolution abilities
- Available 20-30 hours weekly with evening/weekend flexibility
- Positive attitude and commitment to customer excellence