Job Description
Looking to boost your income? Join our dynamic team as a Part-Time Evening Customer Service Associate at FlexStaff Solutions! We're seeking energetic individuals to provide exceptional support to our clients during evening hours (4 PM - 10 PM). This flexible role offers competitive pay, no weekends, and a supportive environment perfect for students, parents, or anyone seeking supplemental income. Enjoy perks like paid training, performance bonuses, and opportunities for advancement. Apply today and start earning extra cash on your schedule!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and service requests accurately
- Update and maintain customer records in our CRM system
- Collaborate with day-team staff for seamless service continuity
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing product and service training
Qualifications
- High school diploma or equivalent (college students welcome)
- Availability to work 4-10 PM, Monday-Friday (minimum 20 hours/week)
- Strong communication and problem-solving skills
- Basic computer proficiency and typing ability (30+ WPM)
- Previous customer service experience preferred but not required
- Ability to multitask in a fast-paced environment
- Reliable transportation and punctuality
- Positive attitude with a service-first mindset