Job Description
Transform your evenings into rewarding work! Mountain Peak Solutions seeks dynamic Part-Time Evening Customer Experience Specialists to join our innovative Denver team. Enjoy flexible scheduling (20-25 hours/week) with competitive pay and a vibrant work culture focused on growth and work-life balance. Perfect for students, parents, or professionals seeking supplemental income with minimal commute.
Our evening specialists deliver exceptional service across digital and voice channels while supporting our 24/7 operations. You'll collaborate with remote teams using cutting-edge CRM platforms in a hybrid-friendly environment. Training provided, with opportunities for advancement into full-time roles.
Responsibilities
- Resolve customer inquiries via chat, email, and phone during evening hours (4 PM - 10 PM MST)
- Utilize Salesforce to document interactions and maintain accurate customer records
- Collaborate with global teams to ensure seamless service delivery across time zones
- Identify process improvement opportunities and contribute to team innovation
- Adhere to SLAs while maintaining quality metrics (CSAT > 90%, FCR > 85%)
- Participate in bi-weekly team huddles and monthly skill-building workshops
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication with conflict resolution skills
- Self-motivated with ability to thrive in autonomous evening schedule
- Reliable high-speed internet and quiet home office setup
- Flexibility to cover weekends during peak seasons (2-4 shifts/month)
- Valid US work authorization and ability to pass background check