Job Description
Are you a student or recent graduate looking for a flexible opportunity in the heart of Virginia? We are urgently seeking a motivated Part-Time Entry-Level Technical Support Specialist to join our growing team in Arlington. This role is perfect for individuals eager to launch their career in the IT industry while maintaining a healthy work-life balance.
At Apex Digital Solutions, we value innovation, growth, and a supportive work environment. As a member of our team, you will gain hands-on experience in a fast-paced technical setting, working alongside industry professionals to deliver top-tier support services to our diverse clientele.
Why Join Us?
- Flexible scheduling designed for students and part-time workers.
- Comprehensive training on industry-standard tools and protocols.
- Opportunity for growth into full-time roles based on performance.
Responsibilities
- Troubleshoot and resolve basic hardware and software issues for end-users.
- Manage and respond to incoming support tickets in a timely manner.
- Conduct data entry and maintain accurate, up-to-date customer records in the CRM system.
- Assist in the setup, configuration, and deployment of company devices.
- Collaborate with senior technical staff to document processes and improve workflow efficiency.
- Provide exceptional customer service and act as a primary point of contact for client inquiries.
Qualifications
- High school diploma or equivalent (Associates degree in IT or related field is a plus).
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong written and verbal communication skills with a focus on clarity.
- Ability to work independently and collaboratively within a team environment.
- Basic understanding of computer networks and operating systems is highly desirable.
- Must be authorized to work in the United States and willing to undergo a background check.