Job Description
Join our innovative team as a Part-Time Entry-Level Customer Support Specialist at Nashville Solutions Group! We offer a flexible schedule perfect for students, career changers, or work-life balance seekers. This remote-friendly role provides hands-on experience in client relations, technical troubleshooting, and process optimization. Enjoy competitive compensation, paid training, and growth opportunities in Nashville's thriving business landscape. If you're passionate about helping others and seeking a part-time entry-level opportunity with autonomy, apply today!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with exceptional professionalism
- Document interactions and resolve technical issues using CRM systems
- Collaborate with senior team members to escalate complex cases
- Contribute to process improvement initiatives for customer satisfaction
- Complete training modules on company products and services
- Participate in bi-weekly team meetings for knowledge sharing
- Maintain accurate customer records in Salesforce
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Basic proficiency with Microsoft Office Suite and web-based tools
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to work 20-25 hours/week across weekdays
- Customer service experience preferred but not required
- Reliable internet connection for remote work components