Job Description
Join our innovative team at NexGen Solutions Inc. as a Part-Time Entry-Level Customer Support Specialist! We're urgently hiring motivated individuals in Columbus, Ohio with flexible scheduling options. Perfect for students or career changers, this role offers hands-on experience in tech support while providing competitive compensation and growth opportunities. Work remotely or hybrid with flexible hours (20-30 hrs/week). Apply now and launch your career in a dynamic, supportive environment!
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Troubleshoot technical issues for software and hardware products
- Document customer interactions and maintain detailed case records
- Collaborate with senior team members to resolve complex issues
- Contribute to knowledge base articles and process improvements
- Participate in ongoing training to enhance product expertise
Qualifications
- High school diploma or equivalent (students welcome)
- Basic computer literacy and internet navigation skills
- Strong written and verbal communication abilities
- Customer service mindset with problem-solving aptitude
- Ability to work independently with minimal supervision
- Flexible schedule availability (evenings/weekends required)
- Relevant coursework or internship experience preferred