Job Description
Are you a motivated individual looking to kickstart your career in the heart of New Orleans? Harbor Systems Inc. is seeking a dynamic Part-Time Entry-Level Customer Support Specialist to join our growing team.
We pride ourselves on delivering exceptional service to our clients. As an entry-level position, this role offers a fantastic opportunity to develop professional skills in a supportive environment. Whether you are a student or looking to transition into a corporate career, we provide the training you need to succeed.
Why Join Us?
- Competitive hourly pay ($15 - $20/hr).
- Flexible scheduling to accommodate your lifestyle.
- Opportunities for growth within the company.
- Work in the vibrant Central Business District.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer issues and complaints efficiently, ensuring high satisfaction scores.
- Assist in processing orders and maintaining accurate customer records in our internal database.
- Collaborate with the support team to identify trends and improve service protocols.
- Perform basic data entry and document verification tasks.
- Stay updated on company products and services to provide accurate information.
Qualifications
- High school diploma or equivalent required; some college coursework is a plus.
- Basic computer literacy and familiarity with CRM software is preferred.
- Strong verbal and written communication skills.
- Ability to multi-task and prioritize tasks in a fast-paced environment.
- Reliable internet connection and access to a quiet workspace.
- Must be available to work a minimum of 15 hours per week.