Job Description
We are urgently hiring motivated individuals to join our growing team in Charlotte, NC. If you are looking for a flexible part-time opportunity with evening and weekend availability, this is the perfect role for you. We offer a dynamic work environment, comprehensive training, and a clear path for career advancement.
As a Part-Time Entry Level Support Associate, you will play a crucial role in ensuring our clients receive top-tier service. You will handle inquiries, resolve issues efficiently, and contribute to a positive company culture. No prior experience is required—we provide all the training you need to succeed.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Assist customers in resolving product or service issues and answering general questions.
- Enter and update customer information accurately in our CRM database.
- Collaborate with the team to identify trends in customer feedback and suggest improvements.
- Maintain a high level of professionalism and empathy during every interaction.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Reliable internet connection and a quiet workspace for remote or hybrid shifts.
- Strong verbal and written communication skills.
- Ability to work evenings and weekends as required by the shift schedule.
- Basic computer proficiency and ability to learn new software quickly.