Job Description
Are you seeking a flexible career path that fits your evening schedule? Apex Support Solutions is looking for motivated Entry Level Customer Service Representatives to join our dynamic team in Houston, Texas. We pride ourselves on providing exceptional support to our clients while offering a supportive environment for career growth.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved with efficiency and a smile. We offer competitive hourly wages, comprehensive benefits for full-time employees, and paid training to help you succeed.
Responsibilities
- Handle a high volume of inbound and outbound customer calls and emails during evening shifts.
- Assist customers with product information, order tracking, and account inquiries.
- Process returns, exchanges, and refunds accurately using our CRM software.
- Document customer interactions and feedback in our internal database.
- Collaborate with the operations team to identify and resolve recurring issues.
- Maintain a professional and positive demeanor while managing difficult situations.
- Uphold company policies and quality standards during every interaction.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous customer service experience is a plus, but we are willing to train enthusiastic candidates with no prior experience.
- Strong verbal and written communication skills.
- Ability to work evening hours (e.g., 4:00 PM - 12:00 AM) and occasional weekends.
- Basic computer proficiency and typing speed of 40+ WPM.
- Reliable internet connection and a quiet workspace are required for remote/telecommute options.