Job Description
Are you looking for a dynamic part-time opportunity to kickstart your career in the tech industry? TechHorizon Solutions is seeking a motivated Entry-Level Customer Success Associate to join our growing team in Oakland, CA.
In this role, you will be the friendly face and voice of our brand, ensuring our clients feel valued and supported. We offer a hybrid work environment and a chance to gain invaluable experience in a fast-paced setting.
Why Join Us?
- Competitive hourly rate ($20 - $25/hr)
- Flexible schedule for students and professionals
- Comprehensive training program
- Opportunity for career growth within the company
Ready to make an impact? Apply today!
Responsibilities
- Respond to incoming customer inquiries via email, chat, and phone with a focus on empathy and speed.
- Assist new clients in understanding our products and completing their onboarding process.
- Maintain accurate and up-to-date records of customer interactions and issues in our CRM system.
- Collaborate with the product and engineering teams to communicate common user feedback.
- Resolve basic technical issues and troubleshoot common customer questions.
- Contribute to weekly team meetings and provide status updates on ongoing client accounts.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Previous customer service experience is a plus, but we are willing to train the right candidate.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and manage time effectively in a remote or hybrid setting.
- A positive attitude and a genuine desire to help people succeed.