Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Entry-Level Customer Service Specialist! We're seeking motivated individuals to deliver exceptional customer experiences while launching their careers in a supportive, growth-oriented environment. This role offers flexible scheduling (20-25 hours/week) with competitive compensation and opportunities for advancement.
Our Columbus-based company is a leader in customer experience solutions, serving Fortune 500 clients nationwide. You'll gain valuable skills in communication, problem-solving, and digital tools while working alongside industry professionals. We provide comprehensive training and a collaborative atmosphere perfect for recent graduates or career changers.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with senior team members to resolve complex customer situations
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college students welcome to apply
- 0-2 years of customer service or retail experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to exceptional service
- Reliable transportation to our Easton Station office
- Availability to work weekdays and occasional weekends