Job Description
Join our dynamic team at Coastal Connect Solutions as a Part-Time Entry-Level Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support to our growing client base. This flexible role offers perfect work-life balance while launching your career in customer service. Enjoy a supportive environment with paid training, growth opportunities, and a vibrant downtown Jacksonville location.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve service issues efficiently using our CRM platform
- Process orders and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Identify and escalate complex issues to senior specialists
- Contribute to continuous improvement of customer experience
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn new technologies
- Must pass background check and drug screening